Be assured that Kavanagh Roofing Ltd takes customer complaints very seriously and always acts as promptly as possible to seek a resolution.

• If you wish to make a complaint please do so by telephone, letter, fax or email, or by using the contact form on our web site, clearly explaining what the problem is.
• We will register your complaint and record the details.
• Our complaint handler will be competent and have the authority to progress your complaint to completion.
• All complaints will be acknowledged within 5 working days and where necessary this will be in writing either by letter or email.
• If you do not receive a response within 5 working days please contact us again in writing and if possible please hand-deliver your complaint to the address stated in the footer of this web site noting the name of the member of staff who receives it along with the date and time.
• Where the complaint is of a minor nature, it will hopefully be resolved by conciliation and mediation.
• In the event your complaint cannot be resolved you may invoke the complaints procedure as set down in the NFRC Code of Practice (nfrc.co.uk) to which we have agreed to abide by and will seek the assistance of our Regional Secretary in this respect.

 

First issued 10/06/2011